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User-Friendly Software, Hardware, & Training Manuals in Printed or Online Formats
Plateau TechComm creates user-friendly software or hardware manuals. Although Nancy Riccio’s specialty is scientific software, she can create manuals for many types of stand-alone applications, in either printed or online format. She can also convert existing manuals to HTML-based online help systems or interactive PDF files.
Adaptive Performance Support (APS) System
Nancy Riccio developed software and hardware documentation for a major international manufacturer of medical solutions. This APS system—a browser-based, interactive training and support manual—supported a worldwide network of engineers who service diagnostic ultrasound systems. This project involved:
• Researching procedural, reference, and training information using engineering source documents, subject-matter experts, and extensive hands-on experience
• Using Dreamweaver, Fireworks, and hand-coded HTML to produce this inteactive manual; modifying JavaScripts for a patented navigation system
• Providing input on the user interface
• Evaluating the APS system’s usability
• Designing much of the APS system’s information architecture
• Preparing hundreds of digital photographs and illustrations, optimizing them for load time and quality
Disaster-Recovery Instructions
Nancy Riccio led a small group of writers in developing disaster-recovery instructions for back-office server applications and network infrastructure. This project entailed:
• Working with subject-matter experts to gather information
• Following Microsoft and internal style guide
• Designing style-driven FrameMaker templates
• Porting documents from Word to FrameMaker, and then from FrameMaker to PDF format for online distribution
• Documenting internal procedures for project writers
Training Manuals for Digital Imaging Applications
Nancy Riccio developed several training manuals for a leading manufacturer of medical equipment that was engaged in launching a new product line. These illustrated manuals served as a reference for incoming staff, who needed to quickly learn procedures for processing digital radiological images in accordance with 21CFR58.3 specifications.
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