PTCS is Nancy Riccio, an award-winning technical writer / editor with over 25 years of diverse experience. Nancy is proficient with state-of-the-art documentation tools and excels at transforming complex information into usable, effective content.

About PTCS

Experience, analytical skills, and a deep respect for the user experience

To learn more about PTCS capabilities, check out our Projects page.

Before transitioning into technical writing and editing, Nancy spent 14 years working as a hydrogeologist. She especially enjoys — and adds value to — projects that allow her to use this domain knowledge.

In addition to freelancing under PTCS, Nancy spent almost 4 years working for software companies as part of Agile development teams. She has also held long-term, contract positions in the medical device manufacturing industry and research institutions. Between 2002 and 2017, Nancy also ran Plateau MediaWorks, LLC, a web design company, where she designed, built, and crafted content for custom websites.

PTCS is based in Tucson, Arizona, but works with clients all over the U.S.


  • 1998: Technical Writing & Editing Certificate, University of Washington
  • 1986: B.S. Applied Geology / Hydrogeology, Northern Arizona University


  • Award for best innovation project for usability testing (at HBK / ReliaSoft)
  • Award of Excellence from the Society for Technical Communication for work on the Coconino County Comprehensive Plan


Help authoringFlare, RoboHelp, Oxygen, Paligo, Help Studio + Document X!
Content managementWordPress, Confluence, Joomla, SharePoint, Zendesk, Wiki
Desktop publishingFrameMaker, InDesign
Graphics / web authoringPhotoshop, Dreamweaver, Expression Web, Snagit
API documentationSwagger IO, Redoc
Agile managementAzure DevOps, Rally, Jira
Source-control Git, EDM, Team Foundation Server
UI/UX prototypingAxure RP
eLearning systemsRise 360
OtherWord, Excel, PowerPoint, Visio; Acrobat; VS Code; Notepad++

Operating systems: Windows 7, 10; Mac OSX; some Linux

Coding languages: HTML, CSS, Markdown; understands database / programming concepts well enough to communicate with team members